Refunds
Fourteen days to change your mind, a full refund if you do, and how to ask.
Last updated 22 August 2026
The short version
If you are not satisfied with Jungle Cleaner for any reason, email privacy@junglecleaner.com within 14 days of purchase and we will refund you in full. No questions asked.
That covers the first payment on a monthly or annual subscription. Tell us the email you subscribed with.
Who actually refunds you
Paddle.com Market Ltd is the merchant of record. They took the payment, they issue the invoice, and they send the money back. We ask them to refund you; the credit appears on the card or account you paid with, usually within a few days of Paddle processing it.
You can also contact Paddle directly about a payment or a refund at paddle.net.
After 14 days
Cancel any time from the billing portal in your dashboard. You keep access until the end of the period you have already paid for. We do not refund unused time after the 14-day window, except where the law entitles you to one, or where we discontinue the service for a period you have paid for in advance.
If a payment fails
The account drops to the free plan. We do not keep charging a failed card, and we do not delete your account over it.
Consumers in the EU and UK
You also have a statutory right to withdraw from a distance purchase within 14 days. The guarantee above is at least as wide as that right: we refund the first payment even if you have already started using paid features. Nothing here limits any mandatory right you have where you live.
Who we are
Jungle Cleaner is operated by WebShaped LDA, NIPC 514348335, VAT PT514348335, registered at Rua de Moçambique 12, Lisboa 1170-245, Portugal. Refunds: privacy@junglecleaner.com.